Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for Customer Engagement, Workforce Mobility, and Big Data Intelligence and Analytics to the Energy and Utility sector. We believe that Utility business model will continue to evolve with the focus on Customer Engagement and Operational Efficiency through Mobile and Analytics technologies.
We provide rapid deployment solutions for multi-channel Customer Engagement, managing Demand Side Management programs, Mobile Workforce, and deploying big data analytics that reduce costs and complex IT integrations. We continue to lead the industry with innovative cloud based solutions that are easy to integrate, plug-and-play, and help our clients cut operational and IT costs.
Our Management Team
Aman Singha, Director of Operations, is responsible for oversight and leading teams and projects throughout different initiatives in the company. He has over 19 years of experience in legal, finance and operations and has held various leadership positions in the past. He started his career in New York as a Wall Street corporate lawyer closing various M&A and financing transactions with an aggregate value of close to $4 billion. He was then recruited to build a venture capital division of a diversified investment bank in Southern California, where he invested with leading VC firms from Silicon Valley deploying close to $200 million. He has also taken C- level leadership positions in public and private companies leading them from startup through hi-growth periods and has also successfully led turnaround situations, most recently growing a company from $7 million to $75 million over a three-year period.
During Lance’s tenure with the LADWP, he was involved in numerous major projects including installing and implementing new interactive voice response systems, new field order deployment systems and upgrades, improvements in meter reading systems, and software and hardware projects for remittance processing and mail center operations. He also belonged to several customer service organizations including the American Public Power Association, the California Municipal Utilities Association, and the Call Center Network Group. Due to his vast customer service knowledge and experience, upon his retirement he was asked to remain, on contract, to provide advisory support for the new customer service information system, a major system upgrade and implementation. Lance graduated from California State University at Northridge. He is dedicated to helping organizations provide excellent customer service.
Mashal holds an Engineering degree in Computer Science along with Executive Management from IIM Calcutta.
Prior to join SUS, Aras as energy analysis enhanced and maintained decision-making models relating to real-time energy pricing, generation optimization, and generation forecasting resulting in buying decisions worth $62.4M
Prior to joining utility industry, Aras as research assistance in Nasa Ames Research Center, researched, defined, designed, and implemented a variation of Machine Learning and Artificial Intelligence algorithms.
Harman is the Chief Strategy Officer / VP-Product Strategy and leads the strategic growth initiatives at Smart Utility Systems. He has extensively advised Energy and Utility companies on commodity management, regulation, Smart Grid, metering, and information technology projects. Prior to joining SUS he worked with PricewaterhouseCoopers and KPMG for over 11 years where he led the delivery of business strategy and technology consulting services to Fortune 1000 companies. He is passionate about developing impactful technology products and scalable SaaS business models. Harman holds a Bachelor of Engineering (BE) in Computer Sciences and Master of Business Administration (MBA).
Prior to joining SUS, Tony spent 3.5 years at Pacific Gas & Electric (PG&E) as Director of Electric Operations Training where he was responsible for Training and Development for the Electric Operations organization. In this role, Tony successfully brought innovation to core training processes that resulted in substantial cost efficiencies and improved workforce productivity year-over-year. Similarly, he led the implementation of mobile solutions for some of PG&E’s most critical job training processes—including pre-apprentice lineman, apprentice lineman, and cable splicer—resulting in increased engagement and training efficiency.
Prior to his tenure at PG&E Tony spent 23 years at Southern California Edison (SCE), many of which in leadership roles in support of Transmission and Distribution operations and learning and development.
Tony is a graduate of the Marshall School of Business at the University of Southern California where he received his MBA and has a BS in Marketing from California State University Chico.
Kaitlyn is the Director of Client Success, focused specifically on product deployments with an emphasis in post-implementation IT/Technical Support and Maintenance across all SUS platforms. Kaitlyn started the Client Success department in order to help utilities increase user adoption and customer retention, strategize Go To Market and communication plans, and continuously provide education and training for utilities and their customers.
Kaitlyn started her career as a project manager for web development, then evolved into a client-facing software development and management role where she implemented desktop advertising solutions. From there, she moved into mobile software account management and was responsible for executive sales development and support, technical troubleshooting, and premium customer service for all Tier 1 accounts.
She now is based in the Irvine office and leads a team of client success representatives to support all SUS platforms and partnerships.
Prior to joining Smart Utility Systems, Ken spent 9 years at Samsung Corporation, where he held product marketing and engineering positions. At Hewlett Packard, he served as product manager responsible for $400M in sales. He oversaw the development of both of these product categories that resulted in exceeding Hewlett Packard’s sales goals and also being awarded the HP Star Award for a significant contribution to HP’s sales, revenue and profitability.
Ken is a graduate of the University of Southern California and received a BA in Spanish and also graduated from California State University Long Beach where he received a BS in Quality Assurance Engineering.
Prior to joining SUS, Travis spent two years as a technology consultant for Capgemini, a global services organization with over 145,000+ employees worldwide. In his time with Capgemini, Travis served as an integral part of the Energy & Utility Industry vertical, responsible for the delivery of Big Data & Analytics Solutions to large Utility clients.
Before consulting, Travis managed multiple large-scale programs within the Information Technology Organization of Southern California Edison (SCE), a leading California-based electric provider servicing over 4 million users. During Travis’ 10 years at SCE, he remained a key resource, supporting various business lines and cross-functional programs, as well as leading the deployment of SCE’s award-winning smart metering program, and implementing rate-based analysis engines on a large scale enterprise data warehouse solution.
Deepak has a MS in Computer Science with Bachelor degree in engineering along with executive management from Stanford Graduate Business School & MIT.
Prior to joining SUS, she was the Program Manager leading all information technology projects for implementation of the major award winning program for Smart Grid Advanced Metering at Southern California Edison (SCE). Projects under her auspices included systems and integrations of smart meters, communications, data collection engine, network management, meter data management, advanced load control, home-area network, billing, data warehouse, outage management, portal, and performance monitoring & management.
She brings a wealth of experience in Demand Response Program, Utility Program Management, General Rate Case Filing, NERC-CIP Compliance Management, Business Resiliency, Portfolio Management, Business Case Development-Review, Vendor Service/Product Selection, System Development Life Cycle, IT Strategic Planning, Contract/Vendor Management, Systems Integration, Enterprise Architecture, and AMI/Smart Grid technology.
Gita Agrellas, Sales Director for Strategic Accounts, is responsible for developing, directing and executing sales strategy for Tier 1 accounts. Gita is a large account management professional with over 15 years experience in Strategic account planning and sales.
Gita’s background includes a focus on selling complex solutions to public sector and higher education clients. She has strong business, technical and sales qualifications resulting from a solid track record of complex enterprise sales, strategic planning, hands-on-experience, business development and solution oversight and management.. At her prior company SAS, she was responsible for directing the creation of targeted solutions for the largest government county in the U.S. She is an effective leader who knows how to build and sustain client relationships at the ‘C’ level with initiative and excellent interpersonal skills.
Gita has won multiple awards during her 15 years at Oracle and SAS for leading large strategic sales to accounts such as LA County, LADWP, San Bernardino County, California State University, Maricopa County Community College District, University of California and several others. Gita received the coveted MVP award at Oracle which was awarded to an elite set of the top six sales professionals in the country.
Thomas Lee, Director of Corporate Finance, leads the development of financial strategies at Smart Energy Systems. He is responsible for various financial initiatives including investment and M&A valuation, capital structuring and financing, as well as, solution pricing and deal proposals. He has over 10 years of Financial Management experience and has held various leadership positions during his career. He was responsible for managing annual capital investment of over $500 million in maritime equipment in addition to overseeing assets valued at more than $2 billion. He went on to successfully take the company public in 2010 and subsequent privatization in 2013. Thomas holds a Bachelor of Science (BS) in Business & Economics from Lehigh University and a Master of Business Administration (MBA) from Cornell University.
Al Williams, Account Director, Digital Customer Solutions, works with SUS’ clients to help them leverage the value of our digital customer engagement and payment solutions. Formerly at Hewlett Packard Enterprise, he formulated and co-led the strategy to develop and launch HP Prepaid, a mobile-based prepaid utility billing solution for HP’s Convenience Pay business unit, prior to its recent acquisition by Fiserv. Al also served as Vice President of e-commerce sales for First Data’s Advanced Solutions Group where he led First Data’s entry into biller payment services designed for utilities and other industry verticals and as Vice President of Sales at Harbor Payments, an American Express company.
Al is an experienced executive with over 25 years of experience in selling technology solutions to enterprise clients. He is a graduate of the University of Mississippi and is based in Atlanta.
Our Advisory Team
Throughout his career, Ash has driven global expansion. He has been at the forefront of innovation through the skillful leverage, use and implementation of Information Technology systems, processes, infrastructure and management. Prior to joining ICANN, he served as the CIO for a variety of companies in different Industry-verticals, including Edwards LifeSciences, MarketShare, Walmart Inc., Conexant Systems, and Rockwell International.
Ash has published 2 books on the subject of serving as a CIO: @2008 – Tomorrow’s CIO – Strategic Conversations that align IT with the Board Room; and @2014 – The C-Suite CIO – Aligning Relationships with Senior Peers.
Ash serves on the Board of a few companies in Southern California. He also lends his time and talent to the Board of the American Red Cross in Orange County, California; and the Board of the University of California, Irvine’s Center for Digital Transformation.
Ash holds a Master’s degree from National Institute of Industrial Engineering in Mumbai, India; and a Bachelor’s degree from the Bangalore University, India. He is a long-standing member of the International MENSA.
Besides English, Ash is fluent in Hindi, Kannada and Tamil. He has a working knowledge of French. And claims some fluency in Swahili. His wife and he, with their twenty-something twins, make a home for themselves in the heart of Orange County, California.
Aghajanian has over 25 years of consulting and industry experience. He joined PRTM in 1991 and held a variety of roles of increasing responsibility. Among his many accomplishments, Mike led the firm’s expansion into Asia. Established the Performance Measurement Group, a wholly owned subsidiary of PRTM that is well known for its extensive industry benchmarks. Co-led the team that developed the Supply Chain Operations Reference (SCOR) model which is widely used tool to optimize global supply chains.
Mike Aghajanian is currently supporting the Merage School of Business at the University of California, Irvine as the Executive Director of the Office of Executive Education on a part-time basis. In this role Mike is responsible for the development and delivery of high quality non-degree related education to the Southern California Business Community.
In addition to Mike’s role at University of California in Irvine, Mike serves as Chairman of the Board for Cimtek, Inc. a Toronto based leader in functional testing of high reliability electronics. Mike is on the Board of Directors of Nexiant, Inc., a leading provider of MRO inventory solutions and on the Board of Directors for OCTAN (Orange County Technology Action Network) an organization devoted to fueling technology growth in Orange County.
Mike earned an MBA with a concentration in Technology Management from the University of California, Irvine, and a BS in Engineering from Worcester Polytechnic Institute in Massachusetts.
He is currently a senior consultant with Caterpillar Safety Services, with a focus on transforming an organizations safety culture and performance. His focus is leadership, safety culture and safety process improvement.
As the Executive Director of Customer Service Safety & Meter Services Organizations (MSO) at Southern California Edison, where he served 10 years, Kevin led the operations organization responsible for all aspects of the end-to-end meter process including meter specification, selection, procurement, engineering, quality control, meter reading, field services provision, and revenue protection. MSO had approximately 1,200 employees committed to safely providing timely and accurate services to customers throughout the SCE 50,000 square-mile service territory. During his time at SCE, MSO, in conjunction with the SCE Smart Meter Organization, successfully deployed approximately 5.2 million smart meters.
Kevin joined Southern California Edison in 2004 as Director of Government and Institutions in the Business Customer Division. He was responsible for the oversight and direction of a customer and account management organization that worked with federal, state, city, county, agricultural, and water customers to provide integrated utility services and solutions to meet customer energy needs. His responsibility also included privatization of military installation electric facilities as well working with companies and customers considering municipilization.
Kevin has more than 34 years of utility experience, previously working at LG&E Energy Corp. (Louisville Gas and Electric Company and Kentucky Utilities Company) headquartered in Louisville, Kentucky. At LG&E, Kevin held a number of executive, senior management and management positions in Sales, Marketing, Customer Service, T&D Operations, and Economic Development, both regulated and un-regulated. Kevin was part of the leadership during a successful merger and an acquisition by an International Energy Company (PowerGen).
Kevin holds an MBA from Bellarmine University, a BSBA from the University of Louisville (BSBA), attended numerous Executive Level Seminars, has a certificate from Villanova University as a Six Sigma Black Belt and holds the Certified Financial Manager certificate.
Baba Shiv is the Sanwa Bank, Ltd., Professor of Marketing at the Stanford Graduate School of Business. He has done extensive work on the emotional brain, documenting its powerful role in shaping decisions and experiences. His work includes the application of neuroeconomics to the study and practice of innovation and entrepreneurial leadership in companies, from Silicon Valley startups to Fortune 500 companies, as well as countries including India, Malaysia and New Zealand. He frequently consults with and is on the advisory boards of several start-ups. His work has been featured in a variety of media outlets including The Tonight Show with Jay Leno, CNN, Economic Times, Fox Business, Financial Times, The New York Times, Wall Street Journal, NPR, and Radio Lab. Baba Shiv teaches courses at the GSB and the Hasso Plattner Institute of Design at Stanford, including “The Frinky Science of the Mind,” “Scaling Design Thinking Globally,” and “Crafting Interventions for Massive Change.” He frequently hosts executives from around the world in executive education programs at Stanford on strategy, entrepreneurial leadership, and customer-focused innovation.
At Smart Utility Systems, we are creating knowledge to shape the future—a smarter, more sustainable future.
We are passionate about the Energy and Water challenges that face our societies today. We create products designed to increase conservation efforts, enable better resource management, and make utility operations more efficient. We employ people who strive to create a better world around them through good stewardship, ethical behavior, and philanthropic endeavors. Our focus is on delivering technology that reduces the environmental impact of modern lifestyle.
At Smart Utility Systems (SUS), we believe that corporate responsibility is a part of any good business. Doing the right things and in the right way creates value for SUS and strengthens our leading position in the industry. Our commitment to social responsibility keeps us on track and connected to the world.
Smart Utility Systems is committed to a brighter future for our employees, our communities and the world we live in. Supporting communities through giving has always been a cornerstone of our business and a belief that guides so many of our decisions. In order to build the strong, healthy and safe communities we want for our team members and guests, we work closely with partners and organizations. SUS supports Human Connect, Department of Public and Social Services (DPSS) Adopt-A-Family program and the American Indian Foundation.